Services of NTC

IVR Service

IVR technology was introduced to Nepal Telecom in 2004 for SLC Result Enquiry purchased from Alliance Info Tech India, with the unexpected huge popularity further expansion was urgently needed, and in successive year under the contract with M/S Pulse Software & Consulting Inc., Canada addition of IVR system was done.

SN
Service
Dial code
Charge
Occupancy / Start date
1
SLC Result Enquiry
1600
1 pulse @ 10 sec
4 weeks in 1 year
2
Class 11 and 12 Result Enquiry
1601
1 pulse @ 10 sec
6 results in 1 year ( 2 weeks each result)
3
SLC Supplementary Result Enquiry
1600
1 pulse @ 10 sec
2 weeks in 1 year
4
TU Results
1602
1 pulse @ 10 sec
5
Telephone Fault Booking
198
Free
Permanent (Sept 2006)
6
Lineman Fault Down 
192
Free
Permanent (Nov 2006)
7
PSTN Bill Enquiry
1606
Local charge
Permanent (Jan 2007)
8
VOIP Call Complain
188
Free
Permanent (Dec 2007)

GSM Prepaid Service Important Numbers

1414
:
To recharge your account, query balance and expiry dates.
1498
:
"Namaste" Customer Care Service for Pre-paid related complaints and information.
011614
:
To divert your calls to NEPAL TELECOM Mobile Voice Mail System (VMS).
011616
:
To check/retrieve messages and for Mailbox management.


Querying Account Balance in GSM Prepaid

"Namaste" subscribers can check their account balance by themselves. To check the account balance:
  • Dial 1414 and listen.
  • Press 2 and listen. Then press 1 again for account balance query.
    OR
  • Each time you recharge your account, the system will inform you of your new account balance and expiry date.
  • OR Dial *400#.

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